Below you may find the answers to many common questions we receive. You may also call (800) 306-6993 to speak to our live customer support staff. Our U.S. based Customer Support team is available 24 hours a day, 7 days a week, 365 days a year.
What is On-Net?
On-Net refers to the extensive number of buildings in Towerstream’s select metropolitan coverage markets currently lit for On-Net Business Internet Service. Towerstream selects the qualified commercial buildings in our markets to be able to offer high-capacity bandwidth at tremendous savings. Towerstream’s goal is to highly penetrate each On-Net Building. Our unique delivery method allows us to pass our tremendous savings in equipment costs to our customers, allowing your business to experience FASTER THAN FIBER Business Internet.
How do I know if my building qualifies for On-Net service?
Is Towerstream bandwidth symmetrical?
Do Towerstream connections have the ability to load balance with another connection?
What is the size of the equipment involved? Is it intrusive?
Can I move my connection?
Does Towerstream provide usage reports?
Does Towerstream offer temporary or short-term service contracts?
Is customer service available 24/7/365?
How much bandwidth can you provide?
Can Towerstream connect two or more locations with private point-to-point connections?
Do you charge for static IP addresses?
Does Towerstream use satellite technology?
No. Towerstream has many locations, or Points of Presence (POPs) in the select major metropolitan markets and services its customers from other nearby buildings and towers.
Will a Towerstream link interfere with other wireless signals?
What frequencies do you use?
Is a Towerstream connection secure?
Can I add additional bandwidth to a Towerstream connection?
Do you plan to add additional service areas?
What areas do you service?
We currently provide service in several select major metropolitan markets, including Boston, New York, Providence, Chicago, Miami, Los Angeles, Philadelphia, and Dallas/Ft Worth.