Wholesale Partner Escalation Procedures

Towerstream’ s Network Escalation Procedure has been established to provide our customers with the ability to notify our management of Service or Operational system problems. This procedure applies to both management of existing service and installation of new services. We track all problems through a comprehensive ticketing system.

Please provide the following information where it applies:

  • Company Name and Circuit ID
  • Case number
  • Description of problem
  • Location of service
  • Complete contact information, including email address and alternate contact

Sales & Disconnects

1st Escalation Quotes Team Email: wholesale@towerstream.com
2nd Escalation – Partner Manager David Earle
Email: Dearle@towerstream.com 
Phone: 774-462-0910
3rd Escalation – National Sales Manager Jon Clarke
Email: jclarke@towerstream.com 
Phone: 401-608-8367
Mobile: 401-207-4800


Technical Support

Available 24×7, 365 days per year.


Towerstream provides customers with 24×7 Technical Support.  Customers may initiate a case through any of the following methods:

Phone: (401) 608-8204

Email: support@towerstream.com

Web: https://www.towerstream.com/company/customer-support/

Technical Support is responsible for and has access to all corporate resources available to resolve your support issue.  For us to provide high-quality resolution to your support issues in the fastest possible manner, please follow the procedure below for issues of a purely technical nature.

Please allow a minimum of 1 hour for response from each level before escalating to the next.


1st Escalation – Technical Support Email: support@towerstream.com
Phone: (401) 608-8204
2nd Escalation – NOC Operations Lead 

Melissa Milligan
Email: mamilligan@towerstream.com 
Phone: 866-848-5848 x8309

3rd Escalation – Senior Operations Manager  Mark Button
Email: mbutton@towerstream.com
Phone: 866-848-5848 x8263
Mobile: 401-574-6813


Non-Technical Support

Finance Billing Email: billing@towerstream.com
Phone: 866-848-5848 x9102
Customer Advocate

Email: customeradvocate@towerstream.com