Partner Escalation Procedures

Towerstream’ s Network Escalation Procedure has been established to provide our customers with the ability to notify our management of Service or Operational system problems. This procedure applies to both management of existing service and installation of new services. We track all problems through a comprehensive ticketing system.

Please provide the following information where it applies:

  • Company Name and Circuit ID
  • Case number
  • Description of problem
  • Location of service
  • Complete contact information, including email address and alternate contact

Sales & Commissions

1st Escalation Quotes Team Email: quotes@towerstream.com
2nd Escalation – Partner Manager David Earle
Email: dearle@towerstream.com
Phone: 774.462.0910
3rd Escalation – VP, Marketing and Sales Ops Jason Dennis
Email: jdennis@towerstream.com
Phone: 401.608.8246

Technical Support

Available 24x7, 365 days a year

Towerstream provides customers with 24x7 Technical Support.  Customers may initiate a case through any of the following methods:

Phone: (401) 608-8204
Email: support@towerstream.com
Web: https://www.towerstream.com/company/customer-support/

Technical Support is responsible for and has access to all corporate resources available to resolve your support issue.  For us to provide high-quality resolution to your support issues in the fastest possible manner, please follow the procedure below for issues of a purely technical nature.

Please allow a minimum of 1 hour for response from each level before escalating to the next.


1st Escalation - Technical Support

Email: support@towerstream.com

Phone: (401) 608-8204

2nd Escalation - NOC Operations Lead

Melissa Milligan

Email: mamilligan@towerstream.com

Phone: 866-848-5848 x8309

2nd Escalation - Senior Operations Manger

Mark Button

Email: mbutton@towerstream.com

Phone: 866-848-5848 x8263

Mobile: 401-574-6813

3rd Escalation - SVP of Network Operations

Michael Connors

Email: mconnors@towerstream.com

Phone: 866-848-5848 x8334

Non-Technical Support

Finance Billing Email: billing@towerstream.com
Phone: 866-848-5848 x9102

Customer Advocate

Email: customeradvocate@towerstream.com