Customer Partner Escalation Procedures

Towerstream’ s Network Escalation Procedure has been established to provide our customers with the ability to notify our management of Service or Operational system problems. This procedure applies to both management of existing service and installation of new services. We track all problems through a comprehensive ticketing system.

Please provide the following information where it applies:

  • Company Name and Circuit ID
  • Case number
  • Description of problem
  • Location of service
  • Complete contact information, including email address and alternate contact

Towerstream Representative

1st Escalation Quotes Team Email: quotes@towerstream.com
2nd Escalation – Partner Manager David Earle
Email: Dearle@towerstream.com 
Phone: 774-462-0910
3rd Escalation – Partner Manager Jason Heroux
Email: jheroux@towerstream.com
Phone: 401-608-8229
Mobile: 401-662-1977
4th Escalation – National Sales Manager Jon Clarke
Email: jclarke@towerstream.com 
Phone: 401-608-8367
Mobile: 401-207-4800

Technical Support

Available 24×7, 365 days per year


Towerstream provides customers with 24×7 Technical Support.  Customers may initiate a case through any of the following methods:

Phone: (401) 608-8204
Email: support@towerstream.com
Web: https://www.towerstream.com/company/customer-support/

Technical Support is responsible for and has access to all corporate resources available to resolve your support issue.  For us to provide high-quality resolution to your support issues in the fastest possible manner, please follow the procedure below for issues of a purely technical nature.

Please allow a minimum of 1 hour for response from each level before escalating to the next.

Available 24×7, 365 days per year.


1st Escalation – Technical Support Email: support@towerstream.com
Phone: (401) 608-8204
2nd Escalation – NOC Operations Lead

Melissa Milligan 
Email: mamilligan@towerstream.com 
Phone: 866-848-5848 x8309

3rd Escalation – Senior Operations Manager Mark Button
Email: mbutton@towerstream.com
Phone: 866-848-5848 x8263
Mobile: 401-574-6813


Non-Technical Support

Finance Billing Email: billing@towerstream.com
Phone: 866-848-5848 x9102
1st Escalation – Account Management Email: accountmanagement@towerstream.com
Phone: 401-608-8204
Cancellations Email: cancels@towerstream.com