TowerStream Service Trial Agreement
‍This Service Trial Agreement ("Agreement") is made between TowerStream ("Company") and the undersigned customer ("Customer").

‍1. 14-Day Risk-Free Trial Period The Customer's 14-day, risk-free trial ("Trial Period") begins on the date that the shipping carrier confirms the Customer's RES-Q device has been delivered. The Company may send email reminders to the Customer regarding the status of their Trial Period.

‍2. Plan Selection, Initial Payment, and Billing This is a risk-free, not a free-of-charge, trial. The Customer must select one of the following service plans to begin the trial:
‍1G Plan: $95.00 per month, plus any applicable taxes and fees.
‍5G Plan: $115.00 per month, plus any applicable taxes and fees.

Upon execution of this Agreement, the Customer agrees to be billed for the first month of their selected service plan. This initial payment is subject to the refund conditions outlined in Section 3.

‍3. Cancellation and Refund Guarantee The Company offers a "Bulletproof Guarantee" for the Trial Period with the following terms:
‍a. Cancellation Procedure: To cancel service and request a refund, the Customer must call the TowerStream support team at XXX-XXX-XXXX on or before the 14th day of the Trial Period.
‍b. Equipment Return: Upon cancellation, the Company will provide the Customer with a prepaid return postage label. The Customer must ship the Hardware back to the Company in its original box and in good working condition (reasonable wear and tear excepted).
‍c. Refund Eligibility and Deadline: To qualify for a full refund of the initial payment, the RES-Q device must be shipped back to the Company within 72 business hours of the Customer's cancellation call.
‍d. Restocking Fee: If the Customer fails to ship the device within the 72-business-hour timeframe as required in section 3(c), a $100.00 restocking fee will be deducted from the Customer's refund.

‍4. Plan Specifications (Revised)
Data Allowance: The data allowance is determined by the plan selected by the Customer in Section 2.
‍1G Plan: Includes 1 GB of premium network data per month.
‍5G Plan: Includes 5 GB of premium network data per month.
‍Data Overage: Data usage beyond the selected plan's allowance will be billed at a rate of $6.00 per additional GB.

‍5. Equipment The Company will provide the Inseego FX3110 Router and a Skazeke 15000mAh UPS Battery Backup ("Hardware"). The Hardware remains the property of TowerStream at all times unless the Customer fails to return it as outlined in Section 8.

‍6. Governing Terms and Policies The Customer's primary service relationship is with TowerStream. As a condition of service, the Customer acknowledges that TowerStream provides its service using the network infrastructure of a third-party partner, Albion Ventures, LLC. Therefore, the Customer agrees to be bound by the Albion Ventures, LLC Terms of Service (Appendix A) and Acceptable Use Policy (AUP) (Appendix B), which exclusively govern the Customer's use of the underlying network.

‍7. End of Trial Period and Service Conversion
a. To Continue Service: If the Customer does not cancel the service by the end of the 14-day Trial Period as described in Section 3, the Agreement will automatically convert to a standard monthly service agreement for the plan chosen by the Customer in Section 2. The Customer will be billed monthly thereafter.
‍b. To Discontinue Service: The Customer must follow the Cancellation Procedure outlined in Section 3.

‍8. Failure to Return Hardware This section is distinct from the Restocking Fee (Section 3d). If service is discontinued and the Customer fails to return the Hardware within 30 days of cancellation or returns the hardware in a damaged condition, the Customer agrees to be invoiced for the full replacement value of the Hardware.